Shop Faqs

Welcome to Desert Rubble I hope you’ve found something you love. I’ve tried to write down things here that seemed pertinent to anyone buying an item from me but if you still have questions please ask. My shop here on the site will be live soon but you can still shop my Artfire and Etsy Shops until then.

I do not accept money orders or personal checks. I accept PayPal and credit cards in my Artfire Shop and I will in my new shop here as well. I take PayPal in my Etsy shop.

As a part of PayPal’s polices, If you pay via PayPal I must ship to the address in your PayPal payment. If you want your order shipped to an address other than the one in your PayPal profile, please edit the ‘address to ship to’ when checking out on PayPal, you can easily enter a ‘gift’ address at that time.

All items are generally shipped a day or two after payment clears, sometimes the same day, exceptions being that there is no shipping on Sundays and I am no longer shipping Int’l packages on Saturdays as my local PO is closed that day.

Polymer clay items are wrapped in tissue then shipped safely in a cotton lined kraft jewelry box with a gift card and inside a bubble mailer.

I ship via USPS First Class with delivery confirmation within the US. If you require priority mail please contact me, but FC travels fairly quickly with the exception of the holidays. I am planning to set up extra shipping options in my new shop so you’ll be able to select other shipping options at checkout if you like.

I do ship internationally- buyer assumes all responsibility for duty, tariff, or VAT fees incurred by their country. I am shipping all Int’l packages via First Class. Please be aware this does not offer tracking and that it can include a lengthy delivery time…I had a package take 4 weeks to get from me here in AZ to Canada, of course, most packages do not take that long, most get delivered in under 10 days. I am happy to ship your purchase via other methods, priority ($14) for speed or registered air mail ($15) for tracking, please contact me for those options.

Shipping charges for most items are
  • US                              $2.25 first item  $.25 each additional item
  • Canada                      $3.60 first item  $.35 each additional item
  • All Other Countries    $4.25 first item  $1.00 each additional item
  • Cords will ship free when purchased with another item

Refunds and Exchanges
I try to accurately photograph every item and represent it as truthfully as possible and ship in a manner to afford safe arrival. If for some reason you’re unhappy with your purchase please contact me IMMEDIATELY. You may ship the item back to me at your expense and in the same manner it was shipped to you. I will accept undamaged returns within 10 DAYS of delivery and refund the price of the item minus shipping fees. I do not however accept any returns on earrings or custom orders.

Reserved Items
The truth is I’m trying to help pay our bills and I can’t really afford to tie up product for long if it might sell otherwise, so I will only hold pieces for one week, and that includes requests. That may be frustrating, especially since requests may take a couple of weeks for me to finish, but it is what it is.

Yeah, I’m so not going to be sharing anyone’s personal information, please don’t worry about that. As far as credit card information, I don’t even see that, and that’s how I likes it =)